Ordering Information

To place an order, call toll free 1-800-922-9981, 9:00 AM to 4PM CST.

When placing orders, please ask for the order department. If your shipping address is different than the billing address, please specify this and give us the ship to address. If you have special delivery hours or days, or any other delivery requirements, please specify this as well.

If ordering for the first time, please indicate so, then give us your telephone number starting with the area code followed by your full business name, address, ship to address if different than mailing, and your full name.

When ordering, please specify quantity, product #, description and color.
WE WOULD GREATLY APPRECIATE IF YOU FOLLOW THE ABOVE PROCEDURE SINCE IT REDUCES ERRORS, GENERALLY SPEEDS UP PROCESSING OF YOUR ORDER AND GIVES US MORE TIME TO IMPROVE OUR CUSTOMER SERVICE.

Terms and Conditions
All orders are C.O.D., payment in advance. We accept Visa, Master Card, Discover, American Express and C.O.D. payments. You can avoid C.O.D. fees by prepaying with your credit card. The actual amount billed to your credit card will include tax (if in the state of New York or New Jersey) and shipping charges. $350.00 MAXIMUM C.O.D. amount for all new customers and first time orders. A $25.00 service charge will be added to all RETURNED CHECKS. NO EXCEPTIONS. Future payments will have to be C.O.D., certified check, money order or cash.

Corporate Accounts
If you would like to open an account, please ask our sales department to fax you a credit application. All new applications are run through our credit department. We request at least 3 credit references and your bank information. Please allow at least 2 working days for the application to be processed. All orders must be prepaid or shipped C.O.D. until credit is cleared. Terms otherwise are Net 30 Days. If you need product immediately and cannot wait for the time to process your application, you may pay for your order by credit card when you place it. We reserve the right to deny credit. Township, DOT, university, school, government, and corporate purchase orders are welcome (with prior credit approval).

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Freight Policy/Shipping
We ship by UPS, FedEx and common carrier. All fees detailed here are our costs, passed on to our customers. We do not make any profit on freight.
Orders over 24 gallons are usually shipped common carrier. Less than 24 gallons will either ship UPS or FedEx unless otherwise advised from our customers. We check 2 or 3 common carriers for price comparison before shipping to be sure to give you the best cost on your shipping expenses. All 1-gallon cans are boxed in certified shipping cartons for UPS shipment. Certain higher priced items will be packed for UPS shipment in foam packing for added safety. All 5 gallon cans shipped UPS are boxed individually. Common carrier shipments are palletized.

Freight Prepaid Minimum
All orders of 100 gallons or more (not including reducers) ship Freight Prepaid* - Orders of less than 100 gallons are shipped F.O.B. Amityville, New York 11701.
*Note: Some out of the way shipping points that receive indirect service by major freight carriers (interline points) will incur a partial shipping charge even when the prepaid minimum has been met. We will prorate the freight charges and charge you for a portion of the cost. Please check with your MAGNET sales representative or our customer service department for complete details on areas affected by this policy.

UPS Charges
All packaging charges have been eliminated. Invoicing will include miscellaneous charges that are comprised of C.O.D. fees and hazardous materials shipping charges when applicable.

UPS C.O.D. Fee
The UPS C.O.D. fee is $7.00 on the total order. NOTE: UPS will no longer accept cash C.O.D. payments. A company check or money order is acceptable. Please ask to be called with your total so that your check can be ready upon delivery.

Common Carrier C.O.D. Fee
Most of our carriers charge a flat $15.00 C.O.D. fee up to $1000. Over $1000 the C.O.D. fee is calculated at 1.5% of the total C.O.D. amount. There are NO hazardous charges on common carrier shipments.
Hazardous Charges for Flammable Items Shipped via UPS
Flammable items (Click Here for a list of flammable items), when shipped via UPS only, will include a $20.00 hazardous materials shipping charge per carton, 4-gallon case or per 5 gallon pail that contains flammables. This is a UPS mandatory charge and ONLY applies to flammables.

Click Here for a list of items that are subject to hazardous shipping charges.

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Estimating Your Costs for Shipping
Shipping will vary depending upon your location. UPS rates vary from $2.25 through $6.25 per gallon. Keep in mind that with the savings MAGNET offers customers on our high quality finishing products, even after adding freight charges, the typical savings is 30 to 60% over products you currently purchase. The rates below illustrate the costs to ship 4 gallons of paint weighing 40 lbs. to every point in the US.

Click Here for a Zone chart that will allow you to determine what Zone you are located in.

4 Gallons of Paint (40 lbs.) to:
Zone 2 = $9.07 / Zone 3 = $10.71 / Zone 4 = $11.97
Zone 5 = $14.23 / Zone 6 = $18.09
Zone $7 = 21.64 / Zone 8 = $25.72

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Returns
All RETURNS are subject to a 20% handling and restocking charge except for a defective product or shipment error. No returns will be accepted without prior approval and an RA# (Return Authorization) from Customer Service. No returns accepted 30 days after purchase date, regardless of reason. RA# must be placed on all returned goods.
ALL DAMAGED SHIPMENTS are to be claimed with the carrier including concealed damaged shipments packaged in boxes. It is very important that you immediately and thoroughly inspect all arriving shipments for damage. DO NOT ACCEPT OR USE DAMAGED SHIPMENTS without prior approval from our offices or from the carrier.

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For Your Protection
The information and recommendations given on this web site catalog are, to the best of our knowledge, reliable and accurate. They are offered in good faith, but without guarantee. Statements concerning the use of the products or formulations described in this catalog are not to he construed as recommending the infringement of any patent and no liability for infringement arising out of any such use is assumed. Due to the possibility of improper application and adverse surface and climactic conditions, which are beyond our control, we will not be liable for more than the purchase price of a product(s).
Please consult an MSDS prior to the use of any product. Follow product's label directions at all times prior to and during use. Specifications, although current at the time of publication, are subject to change without notice. Prices are subject to change without notice. Product labels depicted in this catalog may have been altered for clarification. Product containers are subject to change without notice.

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